Dear S C<br>Thank you for taking the time to share your feedback with us. We are very pleased to hear that you find our staff caring and patient, and that your overall experience has been very good. Your comments mean a great deal to the team.<br>We also appreciate your honest observations regarding response times, particularly in relation to continence care. Maintaining residents' dignity is a priority for us, and we are sorry for any occasions where you felt this may have been compromised. We continuously review our staffing levels and workflows to ensure we are meeting residents' needs as promptly as possible, and your feedback will be shared with the senior team as part of that ongoing improvement process.<br>Please be assured that we are committed to providing safe, respectful, and person-centred care. If you ever wish to discuss your concerns in more detail or share further suggestions, we would be very happy to speak with you directly.<br>Thank you again for your thoughtful review .