Thank you for your feedback. We are truly pleased to hear that you are satisfied with the care services provided to your wife. Your kind words mean a great deal to our team. <br>We also appreciate you highlighting the areas we can improve. We are sorry to hear about personal items such as hearing aids, being misplaced and clothing not always being put away with the care and consistency you expect. We understand how frustrating this can be, especially when you take the time to organise things yourself. <br>Please be assured that we take this feedback seriously. We will share your concerns with the team and reinforce the importance of careful handling and storage of personal belongings. Our aim is to ensure your wife's environment remains comfortable, organised and respectful of personal belongings. <br>If there is anything further you would like to discuss or if we can help in any other way, please don't hesitate to let us know.