Thank you for taking the time to share your experience, we truly appreciat it. We understand how important it is to feel confident and informed when a loved one moves into care, and we're really glad you raised your concerns and gave us the opportunity to make things better. It's encouraging to hear that communication has improved and that things are now feeling more settled, for both you and your mum. Your feedback has made a real difference, and we're so pleased to hear she's doing well.