Thank you so much for sharing your experience. We're delighted to hear that your mom feels happy and at home here-it truly means the world to us. Creating a welcoming, family-like environment is something we strive for every day, so your kind words about our caring and dedicated team are greatly appreciated.
It's wonderful to know that the outings, entertainment programme, and restaurant experience have made such a positive impact. Our restaurant team will be thrilled to hear your compliments about the food and themed decorations-they take great pride in those details. We're also pleased that you've enjoyed joining your mom for meals; those shared moments are so special.
Your feedback about the cleanliness and friendliness of the staff will be shared with the whole team-they work hard to make sure every resident feels valued and cared for. Thank you again for your trust and support. If there's ever anything more we can do, please don't hesitate to reach out to me directly.