We loved having your Mum with us & she loved being here and that is why we were so worried about her leaving so distressed and questioning why. We recognise (tried to explain & offered Social Worker support to help which you refused) that she does not have full capacity, however, she does have capacity to decide what she wants to wear and who she wants to spend time with etc. We would never override her own decisions if she was safe as you asked us to (and no care home ever should). She had great friends at Westbourne and was a key member of all our brilliant WellBeing activities. She refused chiropody footcare and you failed to help us when we asked you to support us in trying to encourage her. Your Mum was always immaculate and DoLs was fully assessed as you know. I am so sorry that you feel this way, we all tried our very best for your Mum and it was you who we could not satisfy, not her. Fortunately, your brother was very grateful for her care and sent chocolates to say thank you.