Dear Warren,
Thank you for your kind words and for sharing your experience of Janet's time with us. We were truly honoured to have cared for her, and we are deeply sorry for your loss.
It means a great deal to our team to know that our care and support brought comfort to your mum and your family, particularly your dad, who got to know our staff during the time he spent at the home. Please accept our heartfelt condolences, and thank you again for taking the time to write such a thoughtful review.
Kind regards,
Karen