Thank you for taking the time to share such a kind review of Newgate Lodge Care Home. It means a great deal to us to hear that you find our staff amazing and that they always have time for a chat with your mum. Building those everyday connections is a very important part of the care we aim to provide. We're also very pleased that you've noticed how clean and fresh the home is. Our housekeeping and care teams work hard to maintain a comfortable, welcoming environment for residents and their families. I'm glad that you feel appointments and practical arrangements are well managed, allowing you to focus on what matters most - spending quality time with your mum and thank you again for your thoughtful feedback and for placing your trust in Newgate Lodge Care Home.