Thank you so much for sharing such a detailed and thoughtful review. We're delighted to hear how warmly our team supports both your dad and your family - they truly are the heart of St Modans, and feedback like this means a great deal to them.
We're also grateful for your comments around activities, social opportunities and mealtime experience. Your dad's comfort and wellbeing matter deeply to us, and we'll review these points with the team to ensure we're offering the right balance of choice, encouragement and support. If he's spending more time in his room, we'll explore whether that's preference or whether we can do more to help him feel confident joining in.
Thank you again for your honesty and for recognising the kindness and care of our colleagues. We'll continue working closely with you to make sure your dad feels settled, connected and well-supported every day.