Thank you so much for sharing such a thoughtful review. We're delighted to hear how happy your mum is at Auchtercrag and that she feels at home with friends, activities and a room she's proud of - that means a great deal to our whole team. Supporting personal care can take time and sensitivity, so your recognition of the staff's patience, positivity and persistence is incredibly appreciated. We're committed to meeting your mum where she is each day and ensuring she always feels respected and comfortable. It's wonderful to know that you feel well informed and reassured by the communication from the team. Keeping families updated and involved is an important part of the care we provide. Thank you again for your kind words. We're grateful for your trust and are always here for you and your mum.