Thank you for sharing your thoughts regarding The Potteries. Your kind words about our home and our staff are greatly appreciated.<br>We would like to assure you that our staff always enjoy seeing loved ones visiting the home and spending time with residents. We apologise if you felt any disconnect from our staff during your visit. <br>We encourage you to reach out to the Home Manager directly to discuss your concerns in further detail. They are always glad to address any worries or issues and provide a swift resolution.<br>Once again, thank you for sharing your feedback for The Potteries. Your input is invaluable to us.