We are delighted to hear that you have found the home so welcoming and that our reception team, entertainment staff, cleaners, hairdresser, and care staff have all contributed to a positive experience. Creating a bright, comfortable, and friendly environment is something we take great pride in, so it is wonderful to know this has come across during your visits.
I'm especially pleased that the activities team has made such an impact - laughter and meaningful engagement are at the heart of what we aim to provide for all our residents. It's also reassuring to hear that the bedrooms and facilities meet expectations and that our care team has been attentive and supportive.