Thank you for taking the time to share your feedback. We're very pleased to hear your positive comments about our welcoming staff, the level of interaction with residents, and the quality of our meals and environment. Providing a warm, engaging and comfortable home is very important to us.<br>We're sorry to hear about the issue with personal items going missing. This is certainly not the experience we want for our residents or their families. We would really appreciate the opportunity to look into this for you, so please do feel free to speak with the home's management team directly, as they will do their utmost to try to help to resolve this and ensure belongings are properly tracked.<br>Thank you again for your valuable feedback.