Thank you for your thoughtful review. We're really pleased to hear that your dad has settled well at Ivybank, enjoys the staff banter, and is happy with his meals and daily support. It's great to know our communication and reviews have helped keep you reassured. We appreciate you raising the issue with his hearing aids going missing and understand how frustrating this can be. We'll continue to look at ways to improve this for him. Thank you again for your kind words and for your trust in us - we're always here for you and your dad.