Thank you for taking the time to share your feedback. We are very sorry to hear that you feel this way about your experience, as the wellbeing, dignity, and safety of every resident is our highest priority.<br><br>We take all concerns extremely seriously. The incidents you describe do not reflect the standards of care, staffing expectations, or daily practices within our home. We have reviewed our records and spoken with the team, and we have found no evidence to support the allegations mentioned. However, we would welcome the opportunity to discuss your concerns in more detail so we can understand your perspective fully and address any misunderstandings.<br><br>Our management team is always available to meet with families directly, and we encourage you to contact us so we can review the situation together. Open communication is very important to us, and we remain committed to ensuring every resident receives attentive, compassionate, and personalised care.