Thank you so much for your thoughtful review. We're delighted to hear that you've had such a positive experience at Bayview. Our team take great pride in getting to know each resident well, and your kind words about our carers, nursing team, managers and domestic staff mean a great deal to everyone here. Staff retention is something we work hard on, so it's lovely to see that recognised too. Thank you again for taking the time to share your feedback - it's truly appreciated.