Dear Michelle, <br>Thank you for sharing your concerns. We are sorry you feel recent standards have fallen short of expectations, especially around weekend staffing and supervision in communal areas; we have taken your feedback seriously. We appreciate your recognition of the team's efforts and want to assure you we are committed to improving the consistency of care and communication. We would welcome the opportunity to discuss this with you directly so we can address your concerns in full; so that we can do this, please do contact the home.