Thank you for sharing your experience so openly. We truly appreciate your honesty about the challenges during the early days of Covid, which were difficult for everyone, and we are sorry that your initial impression was one of despair.<br>We are grateful, however, that you have seen the positive changes brought about by our new management and dedicated team. It means a great deal to know that you now feel confident in the care your mother is receiving and that communication with staff has improved. We will continue to work hard to ensure your mother, and all our residents, receive the highest standard of care, dignity, and compassion.