Thank you so much for your lovely review. Were delighted to hear that your grandad feels so happy and well cared for with us, and that you and your family  including your daughter and dog  feel welcomed when you visit. Creating a homely, inclusive atmosphere is incredibly important to us.<br>Were especially pleased to hear your kind words about Julie; she will be touched to know how much your grandad thinks of her.<br>Thank you again for taking the time to share your experience. It means a great deal to the whole team.