Thank you for sharing your thoughts regarding Montfort Manor. We are sorry if this has been your experience.<br>  <br>Please accept our deepest condolences for the loss of your mother. All residents who reside in our home have made an impact to our community and your mother’s loss is felt deeply by us all. <br> <br>We pride ourselves in providing high quality end-of-life care and support to all residents and their families as they navigate this difficult and heartbreaking time. We would like to assure you that our staff undergo a robust and thorough training process as part of their recruitment with Care UK, this includes in-depth training surrounding the end-of-life process. Furthermore, all staff are supported to maintain full competency with their training and skills throughout their tenure with us. <br> <br>We would appreciate the opportunity to learn more about your experience and provide a more detailed response to your concerns. If you feel comfortable, please contact us via complimentsandcomplaints@careuk.com. <br> <br>Once again, thank you for sharing your feedback regarding Montfort Manor. Your input is invaluable to us.