Dear Jackie
Thank you very much for taking the time to share your kind words about your mother's experience at Cairn Home. We are truly touched by your thoughtful feedback.
It was a privilege to care for your mother over nearly two years, and we are delighted that our team could provide the warmth, support, and sensitivity to help her adjust to such a significant change. We are also thrilled to hear she enjoyed the activities and spent time in the garden - it's wonderful to know she embraced new experiences and felt at home here.
Your comments about the homely environment and the small touches around the home, including the dining area, are very much appreciated. We will be sure to share your message with all staff, as it will mean a great deal to them to know their care made such a difference.
Thank you again for your kind words and for entrusting us with your mother's care. We wish you and your family all the very best.
Warm regards,
Liz Gurler