Thank you for sharing such thoughtful feedback about your mum's settling-in journey. We know how big a transition this can be, especially when someone has lived quite privately for a long time, so it's lovely to hear that our team's gentle approach is helping her feel more comfortable and confident. It's wonderful that your dad can visit as often as he wishes, and that you feel reassured from afar - that peace of mind means everything to us. Your kind words about the team, the communication, and the homely environment will mean a great deal to everyone here. Please don't ever feel like a bother when you call - we're always here for you and your family.