Hello N C,<br>Thank you for taking the time to share your feedback. Hearing about families' and residents' experiences is incredibly important to us, as it helps us continually improve the support we provide. I'm also pleased to hear that you feel our management team responds positively, and we truly appreciate your acknowledgement. <br>I'm very sorry to hear that some of your mum's laundry items have not been returned. If you could provide a full description of the missing items, we will be more than happy to investigate this thoroughly.<br>Regarding the menu, we operate a six-week rolling programme designed to offer residents a varied, balanced, and enjoyable selection of meals. We also encourage residents to request alternative options if they would prefer something that is not on the planned menu, as it's important to us that everyone feels catered for. Thank you again for your valuable feedback. If there's anything more you'd like to discuss, please don't hesitate to get in touch.