Thank you for your kind words about our clean rooms and caring staff. We're sorry if bathroom assistance has sometimes taken longer; our team is always available, though delays can occur during busy periods when several residents need help at once. <br>There are activities available throughout the day, supported by our activity coordinators. In addition, Florence House has an in-house physio who conducts exercise sessions with residents, ensuring that daily physical activity is included as part of their routine. We appreciate your feedback and remain committed to continue to improve residents' experience.