Thank you for taking the time to share your feedback. We're really pleased to know your relatives feel safe, well cared for, and treated as individuals - that means a lot to our team. We also appreciate your comments regarding staffing levels and communication. Meaningful interaction and keeping families informed are both very important to us, and your feedback helps us continue to improve. We'll make sure your points are shared with the management team. Thank you again for your honesty and trust. We're always here if you need anything.