Thank you so much for taking the time to share your feedback. We're delighted to hear that you find our team friendly, welcoming, and supportive, and that you and your family - including your mum's four-legged visitors - feel comfortable in the home. Creating a warm, homely atmosphere is very important to us.<br>We also truly appreciate your comments about activities and days out. Your suggestion is valuable, and we are continually looking at ways to enrich the experiences we offer our residents. We will certainly take this on board as we review and develop our activities programme to ensure it reflects the interests and wellbeing of those in our care.<br>Thank you again for your thoughtful review and for being part of our Coote Lane community.