Thank you for sharing your feedback, we appreciate how distressing this must have been for you. Our residents' health and wellbeing is our absolute priority and we take all incidents extremely seriously. We carried out a full investigation into the incident at the time and shared the outcome of that investigation with you. Canning Court Care Home welcomes anyone in need of residential, nursing and dementia care and we continually review our care practices and staff training to ensure the safety and wellbeing of residents . If there are outstanding issues which you feel were not addressed following the investigation into the incident, please contact us on 0113 3604832 so we can discuss this further and address any remaining concerns. Thank you again for bringing this to our attention.