Dear Vanessa,<br>Thank you so much for your incredibly kind and heartfelt review. It means a great deal to all of us at Ernstell House to know that your dad feels safe, settled and happier, and that you have peace of mind about the care he receives. We are delighted that you experience the home as warm, calm and welcoming, and that you feel there is a genuine sense of community. Your comments about our team treating your dad with dignity, patience and compassion, and taking the time to know him as an individual, are especially appreciated. This is exactly the standard of care and ethos we strive for every day. It is also very encouraging to hear that you feel involved, informed and reassured as a family member. Making Ernstell House feel like home, not just for residents but also for those closest to them, is extremely important to us. Thank you once again for your trust, your support and your generous feedback. Your words will be shared with everyone and will mean a great deal to them.