Thank you for acknowledging the “excellent facilities” we have here.  We  welcome relatives and others in helping us to identify any  “teething problems” in this brand new building and I can confirm that most of these were solved within the first six months.  However, in a new building it can sometimes take an infuriatingly long time to work out the best way to rectify apparently simple problems.  Please rest assured that although there are some difficulties still being worked on, these are being addressed as quickly as possible.