Many thanks for your kind words and your comments.<br><br>We have taken into account your suggestions and the following is now taking place to try to remedy them:<br><br>As rooms are vacated, we are redecorating them and making them feel as homely as possible. <br><br>We are currently in the process of redecorating the lounge area, with a new activities room and new furnishings. <br><br>We understand that the carpets do need replacing and room by room, we are beginning to change them. However, this may be a long process as we wish to cause as little disruption as possible for our residents, staff and visitors!<br><br>Our chef has recently been to visit each resident individually to ask what meals they would like to eat and what they do not like, and in the next few weeks is going to revise the menus accordingly.<br><br>I hope that you can see that we are taking your comments into consideration and making positive changes to the home in response.