Anne, thank you for taking the time to write this review. We are sorry to hear that you have occasionally encountered problems but we are glad to hear that they were always dealt with promptly. Our goal is deliver the best possible standard of care and we will take your feedback into consideration to ensure we continue to do so efficiently. It’s great to hear you have a positive opinion of the trips out and events we organise for the residents, which reflects the hard work our Activity Coordinator at Belmont puts into entertainment at the home.