We provide skilled staff, an RGN on site at all times, NVQ trained staff, a very efficient manager who takes residents family's comments on board and deals with any complaint very quickly.  We can assure you that no resident is left unattended for more than half an hour.  Carers are always present if one is not seen straight away it could be that they are seeing to a resident in their room.  Staff that are having a break are paid during this break and can be asked to attend to a resident if necessary and they will not hesitate and willingly be ready to see to any needs of a resident should they be called out.