We really appreciate your feedback. At Gildawood we pride ourselves in providing high quality care and environments, and have a large team regularly cleaning all areas, accidents are immediately cleared up but carpets have also recently been changed. Safety is of very high importance at Gildawood, there are notices to ensure staff and visitors make sure the front is door is securely closed before they walk away. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.