Thank you for taking the time to submit a review and I am pleased that you are noticing the improvements we are gradually implementing.  As you rightly say, this does take time, but our recruitment drive is bearing fruit and we expect our use of agency staff to reduce as a result.  As I have mentioned previously, we are reviewing the replacement of older furniture and a refurbishment programme, so I hope you will see the benefits of this in due course.  Please do not hesitate to come and talk to me about any other aspects - we very much welcome ideas and comments which will help us enhance the lives of our residents.