Thank you for your review and we appreciate your comments.  I am sorry that your Mum has had some problems with meals and would like to reassure you that I have taken steps to address this with the chef so that the kitchen team is fully aware of the foods she most likes and dislikes.  I can also confirm that cheese and biscuits are always available and the care team will ensure that they bring this to your Mum’s attention each day.  We will also explore the possibility of providing her with specially adapted cutlery to assist her; the care team is aware that your Mum may need some help with her cutlery, although you will understand that we do also have to respect our residents’ wishes with regard to support.  Next time you are visiting, I would be happy to discuss with you and your Mum the issue you raise regarding private money and the security implications of this, so that we can resolve the matter to your Mum’s satisfaction.