Thank you for taking the time to review Broadacres Care Home - we appreciate all feedback and make sure we act upon it in the best way we can. I'm delighted to see how likely you are to recommend our home to others. I would like to discuss in more detail the rewards our team can receive - in particular, the ROCK Award scheme which is designed for residents and relatives to nominate members of our team who have had a positive impact on their lives. I will be in touch to talk further and thank you again for the review.