"We do everything possible to  provide the kindest care by respecting our residents choice and giving them the control through encouragement and engagement, we will never force a resident to do something against their wishes. This can, at times, present with identified risks which we try our best to reduce but unfortunately cannot always eliminate.  We acknowledge that this can be worrying and disappointing for loved ones and so will always work together with the family to provide valuable honest feedback and work in partnership to provide the best care"