Thank you very much for your detailed feedback.  We are delighted that you are happy with the care your Mum has been receiving and that you are made to feel so welcome when you visit. As a company HC-One strive to provide adequate cover for all departments within the home including during periods of absence so that a quality service can be maintained. As part of this we also strive to ensure that appropriate activities are arranged for our Residents including regular outings. Unfortunately it has been difficult to recruit volunteer drivers therefore at present outings are limited but we are continuing to recruit to increase the number of outings.