Thank you for your feedback, we do try to adhere to our staffing notice but there are times when sickness and annual leave add extra pressure to our already hard working staff. We do get cover in most cases however there has been a very few occasions where cover has not been possible and on these occasions other departments within the home who are trained will support the home. I appreciate your positive comments and will convey to my team. I would also like to point out that the care service within Ash Grange has never been compromised and we continue with our main goal to provide the kindest care to our residents.