I am sorry that these comments have been made, we work to high standards at the Mount and I have addressed all these comments with my staff. I have spoken with the relative, reassuring them that we have the same amount of staff on at all times and at weekends we even employ admin to cover saturday mornings and activity staff are also on at the weekend. I also explained that I personally do spot checks at the weekend to check on the running of the home. The relative felt reassured once that I had spoken with them.