Thank you for taking the time to review Oak Manor Nursing Home, we really appreciate your feedback. At Oak Manor we take great pride in ensuring we deliver high quality care and facilities. We are fully supportive, but unfortunately totally reliant on the weather conditions and availability of our contractors. However, the roof has since been fixed. Caring Homes have a stringent complaints policy which can be discussed with me further if required. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.