We take any concerns about the quality of our care very seriously and are sorry to hear about your experience at Franklin House.  We have a dedicated team of activity staff at Franklin House who try and support all of our residents in participating and being involved in our activity planning, taking into account individual capabilities and choices.<br>We have a robust recruitment procedure in place and ensure that all our staff receive the highest standard of training to facilitate them to perform their role. All agency staff working in Franklin House undertake the same induction as Care Uk staff before commencing their shifts. The home has recently significantly reduced the agency use in the home following a successful recruitment campaign<br>However, we do recognise that there is still room to continue improving and remain open to further feedback that may help us identify and address any concerns.  At this point, we can only apologise for not meeting your expectations, however if you do have any outstanding issues that you would like to discuss in further detail, we would welcome you making direct contact with either the manager or our regional director.