Thank you for your very positive comments about your stay in Riverside Care Home and I am pleased to hear that you found the staff helpful and kind as we pride ourselves in delivering kind care at HC-One.   We are sorry that you felt at times that there were not enough staff.  Staff may at those times have been busy assisting with personal care so would not be visible but I would like to reassure you that we do always work to staffing levels agreed with the NHS and the Care Inspectorate.