Dear Caroline,<br><br>Thank you for taking the time to provide us with feedback regarding The Lodge.<br><br>We very much value your comments and will use it to make the necessary changes to our service in order to improve care provision for the residents. Please be assured that your feedback will be discussed in detail with the appropriate departments so they can also learn from your comments.  <br><br>On a separate note, thank you for your kind words regarding the standard of the bedrooms and staff support and as such, I am very confident that with some effective adjustments to our processes we can eliminate the issues you mentioned.<br><br>Best regards,<br><br>The Lodge Management