Thank you for taking the time to review De Brook Lodge and bringing these matters to our attention.   Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised and ensure they are resolved fully.  We understand the team at De Brook are aware of this and are in direct contact with you with regards to measures to prevent future reoccurrence.   We apologise that your experience has not met the high standards we set for ourselves on this occasion. Ideal Carehomes has also recently employed three Regional Activities Executives who will be tasked with assisting our homes to organise a varied range of activities which we hope your father will enjoy.   If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.