Thank you for taking the time to write a review. We are pleased that you find the staff to be kind, gentle and treat your aunt with dignity. It is unacceptable that you found the lounge area unsupervised for this length of time, and residents in need of support. We monitor staffing levels daily and this is based on the current dependency of the residents. We are currently undertaking a recruitment drive and would welcome any input from relatives in this process. We are also undertaking a review of how and when staff engage with residents, and how residents are supported to take part in meaningful activities. We will also be carrying out observed practice which will include monitoring of support given in lounges. We would welcome the opportunity to share our findings with you.