Thank you for your comments. <br>We can confirm that we have looked into the issues that have been raised.<br>We are sorry that tops have been found open on tubes of cream. A new system has been put into place to ensure that creams and ointments are stored away from resident bedrooms in a treatment room. These are checked daily by the nurse in charge.<br>A review of meal service has taken place with the support of a hospitality manager and the catering team are committed to providing appetising and varied texture modified meals. Porridge is available every morning and is fortified to enhance the nutritional content. Honey and preserves are also available to add to the porridge if it is to the person's taste. The chef is happy to provide mashed banana.<br><br>We are sorry if drinks have been presented over-thickened. All staff who assist with drinks have been assigned training on the use of thickening agents. Visual prompts have been out into place on the use of thickening agents in resident care documentation and care plans state the consistency required and the number of scoops needed to achieve the consistency.<br><br>We would welcome your input at a review of your Mother's care and will make contact to arrange this.