Thank you for taking the time to review Larkhill Hall. We are pleased to hear that your mother is happy and you find our staff friendly.  Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised. The team at Larkhill Hall will be in contact with you directly to ensure they are resolved fully. We apologise that your experience has not met the high standards we set for ourselves on this occasion. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.