Thank you for taking the time to review Ashworth Grange and bringing these matters to our attention.  Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised and ensure they are resolved fully. The team at Ashworth Grange are now aware of your concerns and will be in contact with you to discuss them with you directly.  We apologise that your experience has not met the high standards we set for ourselves on this occasion. .  If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.