Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.<br>We thank you for your comments, Richmond House takes pride in offering high standards of care and we are sorry that this was your experience during your stay with us.<br>We always encourage relatives and residents who are unhappy with any aspect of their care to speak to the Deputy Manager or Home Manager, both of which are available over a 7 day period so that any concerns can be addressed at the time. We are also happy to fully address your individual concerns should you wish to contact the Home Directly.<br>Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.