Thank you Mr M for the lovely feedback you have given Gledhow. I can confirm as we approach each day you can always embrace and enhance everything you do which is why it is an exciting environment to work as everyday is unique.<br>I appreciate your guidance on the induction information for new residents which we had already touched upon in our recent resident and relative meeting before Christmas and with this in mind we have already attached the file holder on the back of each door of each room. This is where we will ensure additional supportive information will be available and added to as we identify other areas that may be useful to anyone who chooses to stay at Gledhow.<br>Thank you again and we enjoy more time as we get to spend more time with your mum and wonderful family.